Ninja FAQ

What is RoamFree Ninja actually?

RoamFree Ninja is the most efficient mobile internet solution for travelers in Croatia.

It’s a pocket size mobile device – a personal WiFi hotspot that enables you and your friends (it supports up to 14 devices) to connect to the internet at 4G speed anywhere in Croatia where major networks have coverage, and surf the internet like you would at home with no additional costs!

What is the coverage of RoamFree Ninja like?

We work with top network providers in Croatia, almost the whole territory of Croatia is covered by 4G signal, all colored areas on the map below have coverage with broadband speed. Signal strength can vary outside populated areas. For most purposes, the coverage is complete, even though you may get some rough spots if you venture far off the proverbial beaten path.

If you are wondering about specific locations, please refer to the map below or drop us a line with your itinerary and we will be happy to give you specific info!

4G coverage-speed up to: Speed up to

4G coverage

Who is it for?

If you are visiting Croatia for a few days or a few weeks and you want to access the internet like you are at home;

  • You will not have to worry about traffic you generate while watching videos, uploading photos and downloading files
  • You will not chase free WiFi hotspots in bars and restaurants
  • You will not depend on your accommodation WiFi service quality that is often poor
  • You will not be tied to your accommodation location
  • You will not have to worry about high roaming fees

If this sounds like what you are looking for then WiFi Ninja is for you!

It is especially awesome if you are traveling with family or friends because one device is enough for the whole group – it supports up to 14 devices connected at the time!

What does it cost?

Depending on duration of your rental, RoamFree Ninja may cost you from €6,25 to €9,95 per day. Please check our homepage for more details.

Device delivery and return are free.

Where can I get it delivered?

Once you place the order on our website, you will be able to select where do you want device to be delivered or where do you want to pick it up.

You can have it delivered for free to any street address in Croatia, any hotel, marina or camp.

Alternatively you can pick it up at nearest Tisak kiosk (except at airports because they don’t accept packages). Follow Tisak kiosk locator to locate them.

Delivery takes 1-3 business days..

Delivery option is selected on the checkout.

How many GB can I transfer daily?

Ninja package offers you unlimited data with 1000 GB at full speed per month.

Do I need to book in advance?

It’s best to book at least a week in advance.

You don’t pay delivery time, no worries.

If you order before 11 AM Croatia time (CET, UTC+02), you will get your device delivered on the

– same day if delivery is in Zagreb

– next business day in most of Croatia

– within 3 business days for islands or remote locations

Please contact us via email if you are in a hurry.

What devices can I use with RoamFree Ninja

You can use any device that has option to connect to internet via WiFi – mobile phones, tablets, laptops…

Up to 14 devices can be connected simultaneously.

When does my rental begin and end?

Your rental starts and ends with dates you selected when you placed the order.

For an example, if you booked from Aug 4th till Aug 10th, it includes both of selected dates and makes 7 days all together.

However, you will probably get it even a day earlier and if you are few minutes late to drop it back, it’s not a problem.

Is it possible to extend my rental?

Yes, just get in touch with us in time and let us know.

Can I change delivery address?

If your RoamFree Ninja is not yet on the way than yes.

Just reach to us and let us know your order ID and new location.

What happens if I lose or break my device?

If you lose or break the device, or are seriously late with the return, you may be asked to pay a fee of up to €99.

How do I start using RoamFree Ninja?

Once you have booked and the device has been delivered, inside the package you will find instructions with the network name and password.

Just switch the Ninja on and connect as you would to any other WiFi network.

What is the battery lifetime?

Baterry will last around 6 hours of full time use but if you only use it moderately it may last entire day.

Once at home, you can keep it plugged in (USB charger) to recharge and then use it on the run again.

What do I get in the box?

The box includes one RoamFree Ninja device, USB charger cable, a little user manual and a prepaid return envelope.

How do I return it?

With a device, you will get a prepaid envelope with our address.

All you need to do is put your device and cable in, close the envelope, and drop it off at any post office or post box (keep in mind that some post boxes have a small letter opening, so the device may not fit).